Help Centre
Frequently Asked Questions
Can't find your answer? Email us and we'll help immediately.
/ Orders & Shopping
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can also email us directly with the product name and we'll assist you through the process.
Can I order by email?
Yes! Many customers prefer to order directly by messaging us. Send us the product name and your delivery address via our Contact page and we'll create an order for you.
Do you offer bulk or business pricing?
Yes. Orders over R10,000 automatically qualify for a 25% discount. For larger business orders, contact us to discuss custom pricing.
What is the 30% August–December Special?
From August to December, selected product categories (Home Appliances, Tablets, and Watches) are discounted by 30%. This is applied automatically. No coupon code needed.
/ Payment
What payment methods do you accept?
We accept card payments (Visa & Mastercard) and Instant EFT, all processed securely through PayFast at checkout.
Is it safe to pay online?
Yes. All payments are processed securely through PayFast — we never see or store your card or banking details.
How long until my order is confirmed?
Instantly. Your order confirms automatically the moment PayFast verifies your payment — no waiting, no proof of payment to upload.
How long does payment verification take?
Typically 2–4 hours during business hours. We'll send you a confirmation email once your payment is verified.
/ Delivery & Shipping
Do you offer same-day delivery?
Yes, same-day delivery is available within the Cape Town metro area and select Johannesburg areas, depending on stock location. Orders must be placed before 11am. Contact us to confirm availability.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and timelines vary by country. Contact us by email for a shipping quote.
How long does delivery take in South Africa?
Most deliveries within South Africa take 1–3 business days. Remote areas may take 3–5 business days. Same-day delivery is available in select areas.
How do I track my order?
Visit our Track Order page and enter your order reference number. You can also email us with your order reference for a status update.
/ Products & Warranty
Are your products genuine / authentic?
Yes, 100%. All our products are sourced from authorised distributors and come with original manufacturer packaging and warranty documentation.
What warranty do products come with?
Most products come with the standard manufacturer warranty (typically 12–24 months). Specific warranty details are listed on each product page. See our Warranty Policy for full details.
What if my product arrives damaged?
Contact us immediately via email with photos of the damage. We will arrange a replacement or refund as per our returns policy.
Can I request a product not listed on your site?
Absolutely. We source a wide range of products. Send us the product name and model by email and we'll check availability and pricing for you.
/ Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for products in their original, unopened condition. See our Returns Policy page for full details.
How do I initiate a return?
Email us with your order reference and reason for return. Our team will guide you through the process.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 3–5 business days back to your original payment method.
Still have questions?
Our team is ready to help. Send us a message and we'll get back to you quickly.